What is Written Communication?
Written communication is communication by means of written symbols or sign that is communicated by or to or between people or groups.
In written communication, a message can be transmitted via email, letter, report, memo, etc. The message, in written communication, is influenced by the vocabulary and grammar used, writing style, precision and clarity of the language used.
Table of Contents
- 1 What is Written Communication?
- 2 Characteristics of Written Communication
- 3 Advantages of Written Communication
- 4 Disadvantages of Written Communication
- 5 Purpose of Written Communication
- 6 Business Communication Notes
- 7 Reference
Written communication is the most common form of communication being used in business. So, it is believed core among business skills. Memos, reports, bulletins, job descriptions, employee manuals, and electronic mail are the types of written communication used for internal communication.
For communicating with the external environment in writing, electronic mail, Internet Websites, letters, proposals, telegrams, faxes, postcards, contracts, advertisements, brochures, and news releases are used.
In the written form, it may require the drafting of letters and circulars, proposals, memos and business reports of varying kinds and includes
- Office order
- Staff Newsletter
- Notice, Agenda, Notes on Agenda
- Minutes of Meetings
- Customer Newsletter
- Press Release
Characteristics of Written Communication
Written communication is a creative activity. It needs creative facts. The creative facts are produced by a human mind. The main characteristics of a written communication are as follows:
- Written or Recorded
- Creative Activity
- Human Activity
- Permanent Record
- Legal Evidence
- Lengthy Process
Written or Recorded
Written communication is an effective process of transferring a message. The sender writes the message in the form of a letter, report, chart, diagram, questionnaire and passes to the receiver.
Written communication is a creative activity. All the creative activities are produced by the human mind.
Human-being can write or explain an idea, opinion and information in written form. Therefore, written communication is a human activity.
Written communication can be expressed in a language. It may be Hindi, English, any code language, chart, figure etc. The selection of the language depends on the convenience of the sender and the receiver.
Written communication has proof of evidence. It provides a permanent record for a future reference.
When the message is transferred through written communication, these are also used as legal evidence.
The process of written communication is very lengthy. The message is transferred in this process through several channels. Therefore, it takes more time.
Written messages are generally prepared in a peaceful environment. It is more effective for achieving future goals of an organization. Therefore, it is prepared by the sender with and accuracy.
Advantages of Written Communication
Some of the advantages of written communication are:
- It provides future reference. It becomes a permanent record and beneficial for formulating new policies.
- It is accurate. Mistakes are not likely to occur as it is open for verification and its authenticity can be checked.
- It does not require physical presence of both parties.
- It ensures transmission of information in uniform manner.
- It is useful to transmit complex information and it facilitates the assignation of responsibilities.
- It usually removes conflicts and misunderstanding.
- It facilitates to convey message to a large number of persons
Disadvantages of Written Communication
Some of the disadvantages of written communication are:
- Unlike oral communication, written communication doesn’t bring instant feedback.
- It takes more time in writing a message as compared to word of mouth and number of people struggles with their writing ability.
- Written communication does not take personal touch as such sentiments could not pass in the desired manner.
- Written communication is used with a view of complete information and explanations. The message becomes very lengthy and the receiver does not read the message carefully.
Purpose of Written Communication
Business letters are not in any way less vital than the blood circulation system in body when we talk and count it with reference to business activities. Needs for sending letter in business is felt for several purposes. Some of such purposes are as under.
- To widen contact scope
- Building Goodwill
- Documentary Evidence
- Lasting Impression
- Provide information
- Reference and Record
- Economic Communication
To widen contact scope
As already mentioned told, several parties are contacted in business and it is not possible to contact with all parties concerned. Thus, letters are the means that extend the scope of business activities to the desired extent.
Letters contribute largely in building goodwill for a business and making friendly relations with concerned parties if these are written in influence manner. These act as an advertisement for building goodwill of the business concerned.
Letters may be filed before a court as written evidence in the form of a business contract. Letters bear the signature of the authorised person. Hence, letters act as evidence in the course of deciding on liabilities.
As the letters are retained by the readers, these have a lasting impression on them. These are repeatedly read by readers unless a response is given. They are also remembered by them or make a niche for them in their memory.
In business, several parties communicate one another on a number of topics or matters. Business letters with information written on them make such transactions of information very easy. Hence, letters are the most important medium in view of providing information.
Reference and Record
Everyone may agree that it is not possible to keep memory afresh every time in respect of the contracts executed, transaction made and the events taking place in the course of running the business. Letters, however, can easily be used as record for future references. These can use as a reference whenever such need is felt.
Communication through letters is always economic as no extra cost is incurred in this mode sending information from one place to another. It is cheaper than personal contact with the parties.
Business Communication Notes
(Click on Topic to Read)
- Business Communication: “ K.K. Sinha, Golgotia Publishing Company.
- Dr K.C. Goyal, Dr Ummed Singh, Dr Kapil Dev, Business Communication.
- Essentials of Business Communication: Rajendra Pal, J.S Korlahalli, Sultan Chand & Sons.
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