Best IT Support and Help Desk Courses Online & Certification (April 2024)

Do you want to enter the IT industry? In recent years, the IT industry has seen a big boom that has made millions of professionals switch careers to IT. There are many ways to enter IT, including getting experience in IT Support and Help Desk. In this article, we will share the Best IT Support And Help Desk Courses. 

Learning IT Support is an excellent way to enter the IT industry and get an entry-level job. You can get thorough training through online training programs from e-learning popular platforms. Whoever will apply for these courses after completion will get a rough idea about several technical skills through which they can further work. 

Why should you learn IT Support and Help Desk?

According to the Bureau of Labor Statistics, employment of IT support and help desk specialists is projected to grow 10 percent from 2019 to 2029, much faster than the average for all occupations. According to the Bureau of Labor Statistics, entry-level IT support and Help Desk jobs pay approximately $43,500/yr. The salary can vary depending on location, experience, and education. Become an IT Support and Help Desk expert by enrolling in the Best IT Support and Help Desk Courses.

Our product recommendations are unbiased and based on an independent review process. We may receive a commission for links to recommended partners. See our advertiser disclosure for more information.

---

Best IT Support & Help Desk Courses, Certification, Tutorials, Training, Classes Online

• Best Overall Google IT Support Professional Certificate [Coursera]
  
  
• Best for IT Automation Google IT Automation with Python Professional Certificate [Coursera]
  
  
• Best for IT Healthcare Healthcare IT Support Specialization [Coursera]
  
  
• Best for Tech Support Technical Support Fundamentals [Coursera]
  
  
• Best for Basics IBM: Technical Support Basics for Everyone [edX]
  
  
• Best for Self-startup Start and Run a Successful IT Support Company [Udemy]
  
  
• Best Budget Option IT Help Desk Professional [Udemy]

Google IT Support Professional Certificate [Coursera]

The Google IT enable Professional Certificate is a cutting-edge and comprehensive online curriculum created to build careers in the ever-changing field of IT support. Curriculum seeks to provide a thorough awareness of the many parts of IT support while fostering vital skills necessary for success in this quickly changing field. The IT Support Certification Program skillfully moves through a number of disciplines while effectively giving learners the tools they need to succeed in an IT support profession.

Course Instructor

Google Career Certificates offer the Coursera IT Support Certification for small enterprises or large corporations to train their employees. It is an initiative by Google that allows students to access the best of Google’s training and tools to grow their skills, careers, and businesses.

What you’ll learn

The Coursera IT Support and Help Desk Program is composed of a series of 5 courses designed to be taken in a specific order that aim to furnish participants with the necessary expertise. 

1. Technical Support Fundamentals: This course will introduce you to the IT world and explain about the different facets of IT, such as hardware, software, troubleshooting, and customer service.
   
   
2. The Bits and Bytes of Computer Networking: In this course, you will get an overview of computer networking. It covers the basics of modern networking technologies and protocols to network troubleshooting.
   
   
3. Operating Systems: During the course, you will learn how to manage software and configure hardware as well as the main components of an operating system.
   
   
4. System Administration and IT Infrastructure: The course is about the infrastructure services that help small and big organizations to keep running. 
   
   
5. IT Security: The course will explain the background of encryption algorithms and how to use them to safeguard data.

Pros & Cons

Key Highlights & Learning Objectives

• Cultivate a high level of proficiency in executing routine IT support tasks, encompassing areas such as assembling computers, setting up wireless networks, etc. 
  
  
• Achieve mastery in providing holistic customer support, encompassing the entire spectrum from pinpointing issues to adeptly diagnosing problems. 
  
  
• Develop a strong command over diverse systems, including Linux, Domain Name Systems, the versatility of Command-Line Interface, and more. 
  
  
• Build confidence and competence, enhancing your capabilities as an IT professional.
  
  
• Earn a certificate from Google to demonstrate proficiency in your resume. 
  
  
• Get access to career resources such as resume review, interview prep, and career support.

Who is it for?

The Google IT Support Professional Certificate is for students and learners to establish their skills in customer support , programming fields and other IT Sectors. It’s especially fitting for individuals without prior IT experience, offering a user-friendly introduction to the field.

Google IT Automation with Python Professional Certificate [Coursera]

The Google IT Automation with Python Professional Certificate is an online program developed by Google in partnership with Coursera. This course focuses on teaching individuals how to use the Python programming language for automating tasks in the field of information technology (IT) and beyond.

What you’ll learn

The Google IT Automation Certification with Python is divided into 6 courses, including: 

1. Crash Course on Python: The course will cover the basics of Python and teach how to write short Python scripts. 
   
   
2. Use Python to Interact with the Operating System: In this course, you will discover how to set up, configure, and create your own environment in Python.
   
   
3. Git and GitHub: The course will teach about version control – a fundamental tool for coding and collaboration. It includes quick steps to install and run Git on your local machine. 
   
   
4. Troubleshooting and Debugging Techniques: In this course, you will learn how to analyze IT problems, identify the problems, and implement solutions to solve the issues. 
   
   
5. Configuration Management and the Cloud: During the course, students get to know the benefits of configuration management. 
   
   
6. Automate Tasks with Python: You will discover how to use Python libraries to modify documents, images, and messages.

Pros & Cons

Key Highlights & Learning Objectives

• Simplify and optimize tasks by utilizing Python scripting to automate processes and workflows.
  
  
• Utilize Git and GitHub to manage and track changes in code, ensuring seamless collaboration and version control.
  
  
• Proficiently manage extensive IT resources, spanning physical hardware and virtual machines hosted in cloud environments, ensuring smooth operations at scale.
  
  
• Confront real-world IT complexities head-on, employing analytical skills to identify issues and crafting strategic solutions. 
  
  
• Learn a comprehensive approach that involves careful analysis, well-thought-out strategies, and effective implementation to ensure successful outcomes.
  
  
• Earn an employer-recognized Google certificate to demonstrate your technical proficiency.

Who is it for?

The Coursera IT Support with Python Program is suitable for a diverse range of learners, including those interested in entering the field of information technology (IT), current IT professionals looking to enhance their automation and management skills, and individuals seeking to leverage Python programming for more efficient and effective IT operations.

Healthcare IT Support Specialization [Coursera]

Health Information Technology (HIT) or Healthcare IT (HCIT) constitutes a pivotal sector that intersects healthcare and information technology. The IT Support in HealthCare Specialization will explain how the information technology within healthcare encompasses the effective management of health information across various computing devices and platforms within hospitals, clinics, healthcare providers, and other medical establishments.

Course Instructor

Coursera’s IT Support and Help Desk Specialization in Healthcare will be taught by Jessica M. Roosth, Paul Naggy, Ebony Williams, Sylvia, and Ashwini Davidson. They are experts from Johns Hopkins University who have deep knowledge of their subject and aim to educate students with passion.

What you’ll learn

Dive into a transformative learning journey with the Healthcare IT Support Specialization, a 4-course series guided by university and industry experts. 

• IT Support Role in Healthcare: The IT and Help Desk Course will teach you about different roles in IT support in healthcare. 
  
  
• Health IT Fundamentals: In this course, you will get an overview of the role of electronic health records (EHRs) and examples of technical issues related to the EHR.
  
  
• Operations and Patient Safety: The course introduces you to the concept of self-service tickets and the guidance given to hospital staff on how to submit a ticket. 
  
  
• Data Security and Privacy: This course will share about different types of healthcare data, complexities of security, and privacy within healthcare.

Pros & Cons

Key Highlights & Learning Objectives

• Build your interest in the evolving field of IT support in healthcare.
  
  
• Understand the role of an IT specialist in maintaining operations of a clinic, hospital, healthcare system, or more.
  
  
• Introduce you to the health IT fundamentals and the aspects of data security, privacy, and compliance. 
  
  
• Get an opportunity to hear inspirational stories of health IT support staff.
  
  
• Gain deep understanding of essential concepts and master in-demand skills from industry experts. 
  
  
• Build on-demand skills and get a recognised certificate from University.

Who is it for?

The Coursera IT healthcare Certification is a great option for those with a passion for aiding others and an interest in science and technology. These courses provide a distinct chance to explore the medical field. With the expected rise in healthcare demand, this path offers stability. Tailored for those curious about IT roles in healthcare. By completing the Coursera IT Support and Help Desk Tutorial, you will be prepared for an entry-level job as an IT specialist.

Technical Support Fundamentals [Coursera]

Coursera presents the IT Support Course Online, thoughtfully developed by Google to empower individuals aspiring to enhance their skills in real-world projects and customer expertise. Through immersing participants in essential programming languages, the course offers valuable insights into computer software and projects within the IT industry, nurturing a well-rounded comprehension.

What you’ll learn

The Coursera Technical Support Certificate Course includes 6 modules, which are:

1. Introduction to IT: The first module will teach you how and when computers were invented, the evolution, and how they work today.  
   
   
2. Hardware: In this module, you will learn the hardware components and different pieces inside a computer. 
   
   
3. Operating System: This module will explain about the operating systems and how it interacts with computer hardware..
   
   
4. Networking: The module will explain the history of the Internet and discuss topics such as Internet privacy, security, and the future of the Internet.
   
   
5. Software: In this module, you will understand what software actually is and the different types of software. 
   
   
6. Troubleshooting: The final module will learn about the importance of troubleshooting and customer support.

Pros & Cons

Key Highlights & Learning Objectives

• Understand how the binary system works and the different facets of Information Technology. 
  
  
• Learn to assemble a computer and install an operating system on a computer.
  
  
• Develop basic knowledge of what the Internet is, how it works, and its impact. 
  
  
• Become expert in applying problem-solving methodologies and using soft skills.
  
  
• Acquire practical proficiency through hands-on projects, mastering sought-after skills and essential concepts.
  
  
• Enjoy access to 100+ videos, 30+ readings, and 15 quizzes to practice and improve your skills.

Who is it for?

The Google IT Support Fundamental Tutorial is recommended for Systems Engineers , Linux engineers, and DevOPs Experts. If you want to grab a good placement in companies, IT Support Online Tutorial is the perfect choice. Upon completion, you will acquire the essential skills needed to excel in entry-level IT positions.

IBM: Technical Support Basics for Everyone [edX]

The IT Support and Help Desk Tutorial from edX has been thoughtfully crafted to provide participants with a solid foundation in the realm of technical support. By engaging with this course, you will acquire indispensable proficiencies that enable you to adeptly navigate and resolve prevalent technical challenges.

Course Instructor

Rav Ahuja and Amy Norton are the instructors of the edX Technical Support Course. Rav Ahuja is the Global Program Director and works at IBM Skills Network. Amy Norton is a professional content developer and also works on Skill-up technologies program.

Pros & Cons

Key Highlights & Learning Objectives

• Develop a mindset of customer support and service.
  
  
• Learn about the features and benefits of ticketing systems.
  
  
• Provide technical support using the appropriate tools and systems.
  
  
• Create a matrix for escalation and IT support levels.
  
  
• Learn about the various roles and responsibilities of technical support, including those associated with service-level agreements.
  
  
• Understand technical support career paths and progressions.

Who is it for?

The IBM Technical Support Course is suitable for a wide range of people who want to expand their knowledge and skills in technical support, especially in the context of IBM technologies. This course is helpful for people who are new to the IT field and want to establish a strong foundation in technical support.

Start and Run a Successful IT Support Company [Udemy]

Start your own IT support company with the Udemy IT Support Course. In this transformative journey, you will unravel the intricacies of transforming your visions into a robust business reality. From devising a rock-solid business plan and honing your leadership skills to conquering the technical challenges that come your way, instructors will guide you through each step of the exhilarating process.

Course Instructor

A small business expert, Jonathan Edwards, will be the instructor of your IT Support Training Course. He has been a Microsoft Certified Professional and committed to share his expertise for organizations. He owns and runs an IT consultancy in the UK that helps small businesses maximize their technology investment.

Pros & Cons

Key Highlights & Learning Objectives

• The Udemy IT Support Tutorial includes 10 sections and 46 video lectures to learn how to grow an IT business. 
  
  
• Gain proficiency in utilizing various software tools crucial for delivering effective IT support services.
  
  
•  Acquire fundamental skills in promoting your services to engage and entice potential clients.
  
  
•  Learn the art of applying a successful sales process to convert inquiries into satisfied customers.
  
  
•  Develop the expertise to conduct comprehensive audits of client IT networks, ensuring optimal performance and security.
  
  
•  Master the art of presenting your offerings persuasively and convincingly to prospective clients, showcasing the value of your services.
  
  
• Free lifetime access to 4 articles, 8 downloadable resources, and a certificate of completion.

Who is it for?

The IT Support Online Training Course is tailored for those envisioning a thriving tech business. Whether you’re tech-savvy, a problem-solving enthusiast, or a visionary leader, it’s your step-by-step guide to transform tech ideas into reality.

IT Help Desk Professional [Udemy]

Welcome to the world of IT help desks, where solutions come together seamlessly to handle and solve problems from various places in one convenient space. Through this IT Help Desk Training Course, Instructors will guide you step-by-step through troubleshooting, communication, and customer service.

Course Instructor

The Udemy IT Help Desk Online Course will be taught by two instructors – Paul Hill and Omar Dabbas. Paul is an experienced IT Professional who worked as a Network Administrator in contract support for various Federal Agencies in the United States.

Pros & Cons

Key Highlights & Learning Objectives

• The Udemy IT Support and Help Desk Training Class consists of 8 sections and 20 lectures to master help desk skills.
  
  
• Delve into printers, networks, and other vital subjects, ensuring an enriched learning journey.
  
  
• Our commitment is to provide information and examples that maximize your learning experience, boosting your confidence.
  
  
• Gain a solid technical foundation and empower with confidence for help desk job interviews.
  
  
• Apply what you learn here to solidify your understanding and build a strong technical background.
  
  
• Enjoy lifetime access to 4 articles, 1.5 hours of on demand video, and a certificate to showcase your knowledge.

Who is it for?

If you’ve just graduated from an IT program and are eager to kickstart your IT career, the Beginner IT Support and Help Desk Course is designed to provide you with the foundational skills and knowledge you need. By the end of this journey, you’ll be equipped with the know-how to tackle a range of IT challenges and leave a positive impact on those you assist.

FAQ

Conclusion

Attract more career opportunities with the Best IT Support and Help Desk Courses and Certifications. A course can expose you to several IT support aspects, including programming, development, designing and handling several hands-on projects with customer expertise. As considered, all of these courses offer several benefits to the students, such as interview preparation, hands-on experience, and graded assignments. Build your IT knowledge with the Top IT Support Online Courses Now!