Quality Certifications and Award These certifications and awards can give your business credibility and help you stand out from the competition. You can earn these awards through successful completion of…

Drs. Charles Kepner and Benjamin Tregoe created this model in the 1950s, and it has since been utilised to solve some of the most difficult challenges, including troubleshooting the Apollo…

What is DMAIC? DMAIC is an acronym that stands for Define, Measure, Analyze, Improve, and Control. It is a problem-solving methodology used in the context of Six Sigma, a data-driven…

What is Lean Thinking? Lean thinking is a management philosophy and approach that originated from manufacturing practices, particularly at Toyota, and has since been applied across various industries and sectors.…

What is Quality Improvement? Quality Improvement (QI) is a structured, methodical way to analysing practice performance and making improvements. QI strategies are identified as part of an organisation’s overall strategic…

What is Product Design? Product design is a process of planning, imaging, creating and then iterating a product to solve the users’ troubles or address particular needs in the specific…

Quality management is a comprehensive approach to ensuring that products or services consistently meet or exceed customer expectations. It involves a set of principles, techniques, and tools aimed at improving…

Process of Purchasing Management Purchasing management is a complex process that involves a number of activities. Any fault at any point of the purchasing management process can lead to huge…

Garvin Eight Dimensions Quality Framework Garvin proposes eight fundamental quality attributes or categories as a framework for strategic analysis, i.e., performance, features, reliability, compliance, durability, serviceability, aesthetics and perceived quality…