What is Kaizen? Kaizen refers to the practice of continuous improvement. It is a Japanese business philosophy or system that is based on making positive changes on a regular basis,…

What is Benchmarking? Benchmarking is a strategic management process that involves comparing the performance, practices, and processes of one organization with those of other organizations, typically ones that are considered…

Tools for World Class Operations With the rapid spread of globalisation, there have been many changes in the business world. A significant change has been the global shift towards achieving…

What is Total Productive Maintenance (TPM)? Total Productive Maintenance (TPM) is a comprehensive approach to maintenance management and equipment reliability that originated in Japan. It aims to optimize the productivity…

Availability and Maintainability Availability can be defined as the degree to which a system, component or equipment remains in an operable state. In simple words, it is the amount of…

What is Reliability? Reliability refers to the consistency and dependability of a system, process, or entity to perform its intended function or deliver its expected outcomes under specific conditions. In…

World Class Operations World class operations can be defined as processes that can be used by organisations to develop high quality products and services at low costs to attain maximum…

Consumer Misbehaviour and Marketing Activities Consumer misbehaviour is defined as the behaviour of consumers that deviates from the generally accepted codes of conduct, and damages or disrupts the business of…