Role of CRM

Using technology-enhanced customer contact, CRM is used to form appropriate marketing offerings that are aimed to nurture ongoing connections with particular customers within an organisation’s target market. Neither a product…

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What is Customer Relationship Management (CRM)? Definition, Objectives, Components, Barriers

What is Customer Relationship Management (CRM)? Customer Relationship Management (CRM) is the process of managing all aspects of interaction a company has with its customers, including prospecting, sales and service.…

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