What is Culture?
Culture is defined as the collective values, customs, norms, arts, social institutions, and intellectual achievements of a particular society.
Table of Content
Culture influences consumers through the norms and values established by the society in which they live. It is the broadest environmental factor that influences you as consumer. Cultural values are enduring and any attempts to change them generally fail.
The study of culture is concerned with a comprehensive examination of factors such as language, religion, knowledge, laws, art, music, work patterns, social customs, festivals and food etc. of a society. The impact of culture is automatic and almost invisible and its influence on behaviour is usually taken for granted.
Definition of culture
The collective values, customs, norms, arts, social institutions, and intellectual achievements of a particular society.
- Culture is the complex whole that includes knowledge, art, law, morals, customs, belief and any other capabilities and habits acquired by human as members of society.
- Learned behavior and results of behavior whose component elements are shared and transmitted by members of a particular society. It is learned as opposed to genetically inherited behavior.
- It is a (shaped) configuration of behaviors rather than fragmented isolated behavioral elements. It also implies that culture is interactive and passed from one generation to another.
Characteristics of culture
There are following characteristics of culture:
Functional
The culture of every society has specific functions that it performs. It offers stability, dependability framework of common values, traditions, beliefs, practices and facilitative behavior for societal interaction.
It is a social process which arises out of human interaction and is human making; it is created by the society for the society, presented by the society and transmitted through social means.
Prescriptive
Acceptable norms and behaviors are defined and prescribed by the society through the culture. The cultural norm provides the range of desired or acceptable behaviors. Behaviors that fall outside these ranges are frowned at or ignored.
Learnable
Culture is not inherited, nor is it a flexible behavior. It is rather the result of learning it was handed down through formal teaching from parents or teachers. It is also learned through imitation or observation.
Arbitrariness
What is acceptable in one culture may be rejected or frowned at in another. In India, most of the states have banned eating Beef but few states are there those do not have any rules related to eating Beef.
Evaluative
Cultural concepts consist of those things we should or ought to do; we should respect our elders, we should as parents love our children, we should respect the title members of the society, and we should respect authority.
Cumulative
Cultures are an accumulation of years of experience and knowledge. Each generation adds its own to the one it inherited from the previous generation.
Adaptive
As the society changes, so do value, goals, standards and culture, but cultural changes take a long period of time.
Components of culture
Three principal components of culture are:
Cognitive
This refers to knowledge or idea that is relevant in observable factual evidence. It includes ideas about gods, supernatural phenomenon and concepts of life after death.
Material components are the artifacts
They vary among cultures; in some areas are bronze sculptures, others, high rise Palace, e.g. Taj Mahal.
Normative components are the values
Rules and codes of conduct those serve as the guide and regulator of behavior.
Types of cultures
Cultural values are enduring beliefs that a given behavior or outcome is desirable or good (Milton J. Rokeach). Our values, as enduring beliefs, serve as standards that guide our behavior across situations and over time. Values are so ingrained that most of us are not really consciously aware of them and individuals often have difficulty describing them.
Social values represent “normal” behavior for a society or group. Personal values define “normal” behavior for an individual. Personal values mirror the individual’s choices made from the variety of social values to which that individual gets exposed. Our value systems refer to the total set of values and the relative importance cultures place on them.
7 Types of cultures are:
- Maturity
- Security
- Pro-social behavior (doing nice things to others)
- Restrictive conformity
- Enjoyment in life
- Achievement
- Self-direction
Other Concepts of Culture
Cultural symbolism
A symbol is anything that stands for or suggests something else by association such as words, numbers or illustrations, symbols which could be either referential from one generation to another or expressive.
Expensive symbolisms are subject to interpretation, meanings are inferred to them to get the desired message across to the recipient. Symbols could make a product cheap, or prestigious. Car designers make extensive use of expressive symbols.
Culture relativism
This is the tendency of judging any behavior from the context of its own environment and cultural context. For a grown up first son of the father to die before the father is unacceptable in Ibo Land despite the fact that death is not negotiable.
To each culture, there is doubt that each will tend to uphold and defend the values and standards of its own. That is why ethnocentrism concludes that the day we do things is right and the way others do things is right and the way others do things is wrong because we are judging them from the context and standards of our own cultural setting.
Cultural change
Culture must be adaptive to survive. Cultural change therefore must be a continuous process to accommodate the technological and cultural diffusion. When a technological innovation occurs, the culture must change to accommodate it.
To clean one’s teeth is the first thing in the morning in may culture. That could be done with the chewing stick (Stick of Neem, Babool and other medicinal trees). Today, the culture has not changed but the exercise is predominantly done with the tooth brush and paste.
Culture and marketing
To succeed as an effective marketing manager, one must subscribe to the culture, its values, accept its symbols and reflect the appropriate behaviors and norms at the appropriate times.
To market same product with same promotional ideas are not successful every time and in every culture/country. Only a few products such as Coca-Cola and Limca enjoy such cross-cultural acceptance.
The same product could be marketed with different options because of the relativity and symbolism of culture. To an American, refrigerator is a kitchen appliance and should be in the kitchen. In another culture, it could be just any furniture displayed in the sitting room.
Different products and different promotions could be a strategy when the cultural way of life and the individual lifestyles are divergent in any market.
Marketing Management
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- What Is Market Segmentation?
- What Is Marketing Mix?
- Marketing Concept
- Marketing Management Process
- What Is Marketing Environment?
- What Is Consumer Behaviour?
- Business Buyer Behaviour
- Demand Forecasting
- 7 Stages Of New Product Development
- Methods Of Pricing
- What Is Public Relations?
- What Is Marketing Management?
- What Is Sales Promotion?
- Types Of Sales Promotion
- Techniques Of Sales Promotion
- What Is Personal Selling?
- What Is Advertising?
- Market Entry Strategy
- What Is Marketing Planning?
- Segmentation Targeting And Positioning
- Brand Building Process
- Kotler Five Product Level Model
- Classification Of Products
- Types Of Logistics
- What Is Consumer Research?
- What Is DAGMAR?
- Consumer Behaviour Models
- What Is Green Marketing?
- What Is Electronic Commerce?
- Agricultural Cooperative Marketing
- What Is Marketing Control?
- What Is Marketing Communication?
- What Is Pricing?
- Models Of Communication
Sales Management
- What is Sales Management?
- Objectives of Sales Management
- Responsibilities and Skills of Sales Manager
- Theories of Personal Selling
- What is Sales Forecasting?
- Methods of Sales Forecasting
- Purpose of Sales Budgeting
- Methods of Sales Budgeting
- Types of Sales Budgeting
- Sales Budgeting Process
- What is Sales Quotas?
- What is Selling by Objectives (SBO)?
- What is Sales Organisation?
- Types of Sales Force Structure
- Recruiting and Selecting Sales Personnel
- Training and Development of Salesforce
- Compensating the Sales Force
- Time and Territory Management
- What Is Logistics?
- What Is Logistics System?
- Technologies in Logistics
- What Is Distribution Management?
- What Is Marketing Intermediaries?
- Conventional Distribution System
- Functions of Distribution Channels
- What is Channel Design?
- Types of Wholesalers and Retailers
- What is Vertical Marketing Systems?
Marketing Essentials
- What is Marketing?
- What is A BCG Matrix?
- 5 M'S Of Advertising
- What is Direct Marketing?
- Marketing Mix For Services
- What Market Intelligence System?
- What is Trade Union?
- What Is International Marketing?
- World Trade Organization (WTO)
- What is International Marketing Research?
- What is Exporting?
- What is Licensing?
- What is Franchising?
- What is Joint Venture?
- What is Turnkey Projects?
- What is Management Contracts?
- What is Foreign Direct Investment?
- Factors That Influence Entry Mode Choice In Foreign Markets
- What is Price Escalations?
- What is Transfer Pricing?
- Integrated Marketing Communication (IMC)
- What is Promotion Mix?
- Factors Affecting Promotion Mix
- Functions & Role Of Advertising
- What is Database Marketing?
- What is Advertising Budget?
- What is Advertising Agency?
- What is Market Intelligence?
- What is Industrial Marketing?
- What is Customer Value
Consumer Behaviour
- What is Consumer Behaviour?
- What Is Personality?
- What Is Perception?
- What Is Learning?
- What Is Attitude?
- What Is Motivation?
- Segmentation Targeting And Positioning
- What Is Consumer Research?
- Consumer Imagery
- Consumer Attitude Formation
- What Is Culture?
- Consumer Decision Making Process
- Consumer Behaviour Models
- Applications of Consumer Behaviour in Marketing
- Motivational Research
- Theoretical Approaches to Study of Consumer Behaviour
- Consumer Involvement
- Consumer Lifestyle
- Theories of Personality
- Outlet Selection
- Organizational Buying Behaviour
- Reference Groups
- Consumer Protection Act, 1986
- Diffusion of Innovation
- Opinion Leaders
Business Communication
- What is Business Communication?
- What is Communication?
- Types of Communication
- 7 C of Communication
- Barriers To Business Communication
- Oral Communication
- Types Of Non Verbal Communication
- What is Written Communication?
- What are Soft Skills?
- Interpersonal vs Intrapersonal communication
- Barriers to Communication
- Importance of Communication Skills
- Listening in Communication
- Causes of Miscommunication
- What is Johari Window?
- What is Presentation?
- Communication Styles
- Channels of Communication
- Hofstede’s Dimensions of Cultural Differences and Benett’s Stages of Intercultural Sensitivity
- Organisational Communication
- Horizontal Communication
- Grapevine Communication
- Downward Communication
- Verbal Communication Skills
- Upward Communication
- Flow of Communication
- What is Emotional Intelligence?
- What is Public Speaking?
- Upward vs Downward Communication
- Internal vs External Communication
- What is Group Discussion?
- What is Interview?
- What is Negotiation?
- What is Digital Communication?
- What is Letter Writing?
- Resume and Covering Letter
- What is Report Writing?
- What is Business Meeting?
- What is Public Relations?
Business Law
- What is Business Law?
- Indian Contract Act 1872
- Essential Elements of a Valid Contract
- Types of Contract
- What is Discharge of Contract?
- Performance of Contract
- Sales of Goods Act 1930
- Goods & Price: Contract of Sale
- Conditions and Warranties
- Doctrine of Caveat Emptor
- Transfer of Property
- Rights of Unpaid Seller
- Negotiable Instruments Act 1881
- Types of Negotiable Instruments
- Types of Endorsement
- What is Promissory Note?
- What is Cheque?
- What is Crossing of Cheque?
- What is Bill of Exchange?
- What is Offer?
- Limited Liability Partnership Act 2008
- Memorandum of Association
- Articles of Association
- What is Director?
- Trade Unions Act, 1926
- Industrial Disputes Act 1947
- Employee State Insurance Act 1948
- Payment of Wages Act 1936
- Payment of Bonus Act 1965
- Labour Law in India
Brand Management
Human Resources Tutorial
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