Total Quality Management PDF | Notes, Paper | MBA 2020

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Download Total Quality Management PDF Notes for MBA 2020. We provide complete MBA total quality management notes. Total quality management study material includes total quality management notes, total quality management book, courses, case study, syllabus, question paper, questions and answers and available in total quality management pdf form.

Total Quality Management PDF
Total Quality Management Notes PDF

The MBA Total Quality Management Notes can be downloaded in total quality management pdf from the below article.


Total Quality Management Syllabus

A detailed MBA total quality management syllabus as prescribed by various Universities and colleges in India are as under. You can download the syllabus in total quality management pdf form.

Unit – I

Principles and Practices of TQM
Introduction: Definition of TQM, Gurus of TQM, TQM Framework, Defining Quality for Goods and Services, Benefits of TQM. Definition and Importance of Leadership for Successful TQM, The Deming’s Philosophy. Quality Councils: Definition, Principles and Roles of Quality Councils for Implementation of TQM. Continuous Process Improvement: The Juran‟s Trilogy, PDCA Cycle, Kaizen and Six Sigma. Performance Measures: Concept of Cost of Quality, Basics of Customer Satisfaction and Customer Satisfaction Index.

Unit – II

Seven Old QC (Quality Control) Tools
Statistical Process Control: Pareto Diagram, Process Flow Diagram, Cause and Effect Diagram, Histograms, Control Charts, State of Control, Process Capability, Scatter Diagrams.

Unit – III

Seven New QC (Quality Control) Tools
Relationship Diagram, Affinity Diagram, Tree Diagram, Matrix Diagram, Matrix Data Analysis Diagram, Process Decision Program Diagram and Arrow Diagram.

Unit – VI

Other tools of Quality Management -1
Benchmarking, Quality Function Deployment, Quality by Design, FMEA Concepts, Total Productivity Management Concepts. Taguchi‟s Quality Engineering.

Unit – V

Other Tools for Quality Management – 2
Malcolm Baldrige National Quality Award Quality Management Systems: ISO 9000 Series of Standards, ISO 9001 Requirements, Implementation and Documentation. (Explaining Models) Environmental Management System: ISO 14000 Series Standards, Integration of ISO 14000 with ISO 9000(Explaining Models)


Total Quality Management PDF

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Total Quality Management Notes

What is Total Quality Management?

Total Quality Management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.


Total Quality Management Questions and Answers

Some of the total quality management questions and answers are mentioned below. You can download the QnA in total quality management pdf form.

  1. Define Total Quality?
  2. What are the six basic concepts that a successful TQM programme requires?
  3. Explain about Deming’s philosophy.
  4. Elaborate Juran’s principles of quality improvement.
  5. What are the reasons for Benchmarking?
  6. Define “Taguchi’s Quality Loss Function”

Total Quality Management Question Paper

If you have already studied the total quality management notes, then its time to move ahead and go through previous year total quality management question paper.

It will help you to understand question paper pattern and type of total quality management question and answer asked in MBA total quality management exam. You can download the syllabus in total quality management pdf form.


Total Quality Management Books

Below is the list of total quality management book recommended by the top university in India.

  1. Total Quality Management by Dale H. Besterfield and others, Prentice Hall Publishing House
  2. Managing of Total Quality by N, Logothetis, Prentice Hall of India Private Limited
  3. A Management Guide to Quality and Productivity by J. Bicheno and M. R Gopalan, Wiley- Dreamtech, New Delhi
  4. Total Quality Management – Text and Cases, Janakiraman, B and Gopal, R.K, Prentice Hall (India) Pvt. Ltd

Below are the top total quality management book that can be bought from Amazon.

Total Quality Management (TQM)

  • Author: Besterfield Dale H, Carol, Glen H, Mary, Hemant & Rashmi Urdhwareshe.
  • Publisher: Pearson, 5e
  • Amazon Bestsellers Rank: #19 in Production, Operation & Management #36 in Civil Engineering #206 in Management
  • Customer Reviews: 5 out of 5

Total Quality Management

  • Author: Mukherjee
  • Publisher: Prentice Hall
  • Amazon Bestsellers Rank: #5880 in Business, Strategy & Management
  • Customer Reviews: 3.8 out of 5

Total Quality Management

  • Author: Suganthi L
  • Publisher: Prentice Hall
  • Amazon Bestsellers Rank: #46 in Production, Operation & Management
  • Customer Reviews: 4.2 out of 5

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